Overview
This Privacy Policy explains how Tilstock Motors (“we”, “us”, “our”) handles personal data when you contact us, book work, or use our website. We only use your information where we have a lawful basis to do so and we take reasonable steps to keep it secure.
Data controller: Tilstock Motors
Contact: admin@tilstockmotors.co.uk | 01948 984987
Address: Hollins Lane, Tilstock, Whitchurch, Shropshire SY13 3NS
Your data
What we collect and why
We collect information you provide directly to us and information generated as part of providing our services.
Information you give us may include your name, contact details (email, phone), vehicle details (registration, make/model), and details about the work you request. If you contact us by email or phone, we may keep a record of that correspondence.
Service and booking information may include appointment details, job notes, invoices, and payment status. We use this information to provide servicing, repairs, MOT test, diagnostics, customer support, and to keep appropriate business records.
We use personal data to deliver our services, communicate with you, and meet our legal and accounting obligations.
Tilstock Motors
Website data may include basic technical information (such as IP address, browser type, and pages visited) for security and performance. If cookies or analytics are used on this site, you can control them through your browser settings and any cookie banner that may be present.
Lawful bases for processing
We process personal data under one or more of the following lawful bases (UK GDPR):
Contract – to book and carry out requested work and provide customer support.
Legal obligation – to meet legal, regulatory, and accounting requirements.
Legitimate interests – to run our business, improve services, prevent fraud, and keep our systems secure.
Consent – where required (for example, certain marketing communications). You can withdraw consent at any time.
Sharing your information
We do not sell your personal data. We may share information with trusted third parties where necessary to operate our business, such as:
• service providers who help us run our website or IT systems
• payment providers (where applicable)
• professional advisers (accountants, insurers, legal advisers)
• authorities where required by law
Where we use service providers, we expect them to protect your data and only use it for agreed purposes.
Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements. Retention periods vary depending on the type of record (for example, invoices and service history).
Your rights
You may have rights under data protection law, including the right to access your data, correct inaccurate data, request deletion (where applicable), restrict or object to processing, and request data portability. You also have the right to complain to the Information Commissioner’s Office (ICO).
To make a request, contact admin@tilstockmotors.co.uk.
Security
We use reasonable technical and organisational measures to help protect personal data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
International transfers
If we use suppliers who process data outside the UK, we take steps to ensure appropriate safeguards are in place (for example, contractual protections) to help keep your data protected.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page.