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Privacy Policy GDPR

Tilstock Motor Services LTD understands that your privacy is important to you and

that you care about how your personal data is used. We respect and value the

privacy of all of our customers and will only collect and use personal data in ways that

are described here, and in a way that is consistent with our obligations and your rights

under the law.

1. Information About Us

Tilstock Motor Services LTD.

Limited Company registered in England under company number 11287220.

Registered address: Hollins Lane Tilstock SY133NS.

Main trading address: As Above.

VAT number: 890247804.

Data Protection Officer: Nigel Wallace.

Email address: admin@tilstockmotors.co.uk.

Telephone number: 01948 880404.

Postal Address: Hollins Lane Tilstock SY133NS

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected,

how it is held, and how it is processed. It also explains your rights under the law

relating to your personal data.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation

2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can

be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be

identified. Personal data covers obvious information such as your name and contact

details, but it also covers less obvious information such as identification numbers,

electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data.

This Privacy Notice should tell you everything you need to know, but you can

always contact us to find out more or to ask any questions using the details in

Part 11.

b) The right to access the personal data we hold about you. Part 10 will tell you

how to do this.

c) The right to have your personal data rectified if any of your personal data held

by us is inaccurate or incomplete. Please contact us using the details in Part

11 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose

of any of your personal data that we have. Please contact us using the details

in Part 11 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or


g) The right to data portability. This means that, if you have provided personal

data to us directly, we are using it with your consent or for the performance of

a contract, and that data is processed using automated means, you can ask

us for a copy of that personal data to re-use with another service or business

in many cases.

h) Rights relating to automated decision-making and profiling. we do not use your

personal data in this way

i) For more information about our use of your personal data or exercising your

rights as outlined above, please contact us using the details provided in Part


Further information about your rights can also be obtained from the Information

Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have

the right to lodge a complaint with the Information Commissioner’s Office.

5. What Personal Data Do You Collect?

we may collect some or all of the following personal data (this may vary according to

your relationship with us.

• Name

• Address

• Email address

• Telephone number

• Business name

• Job title

• Payment information

• Information about your preferences and interests

• Vehicle information

6. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This

may be because the data is necessary for our performance of a contract with you,

because you have consented to our use of your personal data, or because it is in our

legitimate business interests to use it. Your personal data will be used for OR may be

used for one of the following purposes:

• Providing and managing your account.

• Supplying our products AND services to you. Your personal details are

required in order for us to enter into a contract with you.

• Personalising and tailoring our products AND/OR services for you.

• Communicating with you. This may include responding to emails or calls from


• Supplying you with information by email AND/OR post OR SMS that you have

opted-in to 

(you may unsubscribe or opt-out at any time Via our website https://tilstockmotors.co.uk).

• Telephone 01948880404.

With your permission and/or where permitted by law, we may also use your personal

data for marketing purposes, which may include contacting you by email AND/OR

telephone AND/OR text message AND/OR post with information, news, and offers on

our products AND/OR services. You will not be sent any unlawful marketing or spam.

We will always work to fully protect your rights and comply with our my obligations

under the GDPR and the Privacy and Electronic Communications (EC Directive)

Regulations 2003, and you will always have the opportunity to opt-out.

7. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the

reason(s) for which it was first collected. Your personal data will therefore be kept for

the following periods (or, where there is no fixed period, the following factors will be

used to determine how long it is kept):

• We only keep your data for as long as we require it;

• If you cease to use our services for a period longer than 18 calendar

months we will automatically dispose of your data securely .

8. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be

fully protected under the GDPR.


We will only store or transfer your personal data within the European Economic Area

(the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and

Liechtenstein. This means that your personal data will be fully protected under the

GDPR or to equivalent standards by law.

9. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes,

subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal

data, which might include yours, if we are involved in legal proceedings or complying

with legal obligations, a court order, or the instructions of a government authority.

10. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details

of that personal data and for a copy of it (where any such personal data is held). This

is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal

addresses shown in Part 11. To make this as easy as possible for you, a Subject

Access Request Form is available for you to use. You do not have to use this form,

but it is the easiest way to tell us everything we need to know to respond to your

request as quickly as possible.

There is not normally any charge for a subject access request. If your request is

‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a

fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month and, in any case, not more than one month of receiving it. Normally, we aim

to provide a complete response, including a copy of your personal data within that

time. In some cases, however, particularly if your request is more complex, more time

may be required up to a maximum of three months from the date we receive your

request. You will be kept fully informed of our progress.

Your data can be viewed and amended including your opt in / opt out rights via our

secure customer portal on our website https://tilstockmotors.co.uk.

11. How Do I Contact You?

To contact us about anything to do with your personal data and data protection,

including to make a subject access request, please use the following details for the

attention of NIGEL WALLACE:

Email address: admin@tilstockmotors.co.uk.

Telephone number: 01948 880404.

Postal Address: Hollins lane Tilstock SY133NS.

12. Changes to this Privacy Notice.

We may change this Privacy Notice from time to time. This may be necessary, for

example, if the law changes, or if we change our business in a way that affects

personal data protection.

  • Any changes will be made available on our website.